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Knowledgebase : NAS - English

After installing QTS firmware v4.2.1, I could not launch Container Station and saw "Missing bridge support (qs_util)" in the system log. Please follow below steps to solve the problem. 1. CONNECT TO NAS VIA SSH USING THE UTILITY, PUTTY AND LOGIN TO NA...
EXPLANATION: In QTS 4.2.1 official release, the STORAGE POOL > MANAGE > SET THRESHOLD setting will be FORCE ENABLED if there are any snapshots in the pool. This is to warn the administrator if the pool is nearly full, since a 100% full storage pool with...
Please submit a ticket on support form if you haven't already done so. http://helpdesk.qnap.com/index.php?/Tickets/Submit [1] and we will help you to check the main unit's S/N then confirm the distributor. BTW, you could let us know what issue...
For out-of-warranty repair service, the customer shall pay the labour cost, replacement parts cost, and will be responsible for transportation costs for all products returned to QNAP's designated repair centre and for return of products to the customer. T...
First of all, make sure you have enabled the "disk standby mode" function in System Tools/ Hardware Settings on the administration page. If the function does not work according to your settings, you may check if the following services are running. Ther...
The hard drive(s) on QNAP NAS may seem to go to standby mode a bit later than the time you specified when data writing is in process. In fact, this is related to the data writing behaviour of the embedded Linux system. When you save data to the NAS, th...
1. On Mac Finder, choose Go -> Connect to Server 2. There has two ways to mount disk * AFP: type serverip or afp://serverip * SMB: type smb://serverip or servername eg. 169.254.100.100 or smb://169.254.100.100 3. click [Connect] Applied...
Folders: AppleDB, AppleDesktop, AppleDouble, Network Trash Folder, Temporary Items and TheVolumeSettingsFolder. Files: :2eDs Store" and "2EDS_~!3 Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
If the option "Enable configuration reset switch" is not enabled in Hardware Settings of System Tools, administrator password will not be restored when you press the reset button. In such case, you have to contact QNAP Support. Applied Models: All N...
1. Make sure the IP address of the NAS is on the same subnet of your PC. 2. Clear the cookies & cache in IE browser, or remove Proxy settings and try again. 3. Restart NAS. 4. Reset network configuration and administrator password to default ...
When the system detects the process [xxxx] is unstable, it relaunches the process automatically. This is a normal behaviour and will not affect system operation. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/model...
* Restart the NAS. * Check the current disk settings and status. In case of hard disk failure, repair it ASAP. * Check if other devices for network access have the same problem. If the internal network is not functioning properly, like certain PCs...
If your network has no DHCP Server, Turbo Station will use the default IP 169.254.100.100. You can access Turbo Station via this IP address. However, you PC's IP should be in the same subnet. For example, 169.254.100.101. Applied Models: All NAS ser...
No, the default account name can not be changed. However, if you want other users to be able to login to the web administrator page, you can add the user to the administrators group. Then the user can login to the NAS web administration page. Applie...
INDICATIONS FOR WARRANTY CLAIM Warranty service should be obtained by contacting the dealer/ retailer/ e-tailer/ system integrator or the distributor where the customer purchased the unit. The return of defective unit should be strictly through the...
No, the Virtual Disk will show in another volume with the name VirtualDisk1. Applied Models: Arm-based NAS series, Intel x86-based NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Example 1. Assume that there is a PC A with IP: 192.168.1.10 and subnet mask: 255.255.255.0. PC A wants to connect PC B with IP: 192.123.2.3. Multiply IP of PC A by the 4 digits of subnet mask A (convert 255 as 1). Then multiply the 4 digits of PC B...
The logs are encoded as Unicode (UTF-8) in the cvs file. To read the logs properly, please open the file with any text editor or program which supports Unicode encoding, like OpenOffice. Applied Models: All NAS series [1] Links: ------ [1] http:...
Here is the connection type codes: 0 - UNKNOWN 1 - SAMBA 2 - FTP 3 - HTTP 4 - NFS 5 - AFP 6 - TELNET 7 - SSH 8 - ISCSI The action codes: 0 - UNKNOWN 1 - DEL 2 - READ 3 - WRITE 4 - OPEN 5 - MKDIR 6 - NFSMOUNT_SUCC 7 - NFSMOUNT_FAIL 8 - RENAME 9...
The Multimedia Station's access control is different from the network share's access control. In order to provide album-based access authority, after logging in to the Multimedia Station as admin/administrator, click Tool icon on the right side to ent...
Please do the following: 1. Make sure you have connected a router to the network and the router has been turned on. 2. Make sure the router supports UPnP protocol. Login the management interface of the router and enable the UPnP option. Refer...
This vary by models. Please check the software specification of the model you have. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please first update the firmware to 3.5.1 or later which TwonkyMedia Server have been updated to v6. For .avi/.divx files, TwonkyMedia server checks if a file with the same name and one of the following extensions (.srt/.sub/.txt/.smi/.ssa/.psb/.ass...
The printer name is named after the name of NAS. To change the printer name, change the server name of the NAS and restart the server. The printer name will be changed but the end of the name will still be "pr" or "pr2" "pr3". For example, the name of ...
Please login as administrator or other users with administrator right in AD. Or do not login AD and use the administrator access right of the PC to configure printer first. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qna...
Legacy volume (volume created on older NAS models WITHOUT Storage Pool or Static Volume) only supports RAID migration of 3-drive RAID-5 to RAID-6. 4 or more drives RAID-5 can not migrate to RAID-6. Please check the following for detail: http://docs.qn...
Yes. The internal disk can be replaced by the external disk. You can also install a new internal disk and execute "Restore" function to restore the data from the eSATA or USB disk to the new internal disk. Applied Models: 1-bay NAS series
The MySQL server on QNAP NAS support remote connection via TCP/ IP. To enable TCP/ IP networking of the MySQL server configuration can make it work (MySQL Server -> Enable TCP/IP Networking). phpMyAdmin is also needed to be installed and utilized to set ...
The following information is required to create a new user: * User name The user name must not exceed 32 characters. It is case-insensitive and can contain double-byte characters, such as Chinese, Japanese, and Korean except: " / [ ] : ; | = , + ...
There are two possible situations that the NAS will show the DNS error message. 1. DNS server address error * If the NAS is configured to use a static IP address, check that the DNS settings are correct in "System Administration" > "Network". If...
Yes, simply move all the HDDs in the exact order to the replacement QNAP NAS when the NAS is powered off. Please check the following link for detail requirement and procedures: http://docs.qnap.com/nas/en/index.html?system_migration.htm Applie...
Check the QNAP download page. If you see an available firmware you may need to download it and install it. Please verify first which version you have and then check the release note to see if you really need to update the firmware. Basically, if you ha...
TS-210/TS-212 does not support Online RAID Level Migration. Therefore, please backup the data on the single disk to another location, install the second hard drive, and then recreate the new RAID 0/1 array (hard drive must be formatted). Applied Mod...
No. Access authority set in Windows will not be copied to NAS. You should set the access right on NAS. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No, It's not possible to reduce the capacity of the RAID or Volume on the NAS. We only support increasing capacity. Applied Models: Applied Models: Arm-based series [http://helpdesk.qnap.com/modellist.htm], Intel x86-based series [http://helpdesk.qnap.c...
Since latest firmware also changes the SSH version used by QNAP ( upgraded ) Veeam Backup fails to reconnect to it's backup job ( QNAP Repository ). Issue is caused by SSH not having the required key exchange protocol by default in the sshd_config ...
PROBLEM: TS-109/209/409 IS UNABLE TO DISPLAY VOLUME MANAGEMENT, AND HDD SMART STATUS PAGE WILL JUMP BACK TO MAIN MENU. CAUSE: THE OLD FIRMWARE IS UNABLE TO READ SMART INFORMATION OF NEWER UNSUPPORTED HDD. SOLUTION: 1. Enter NAS command line ...
This message is sent when over 300 packets/second are received on the SNMP port. It is recommended to check that the SNMP client software is not polling too often.
Please reference below guide to disable USB hardware ports on the NAS: http://ram.kossboss.com/driver-binding-and-unbinding-disappearing-and-appearing-drives/
ERROR 0X80070718: NOT ENOUGH QUOTA IS AVAILABLE TO PROCESS THIS COMMAND If you come across this error, please reference below link for the solution: http://blog.coultard.com/2012/01/fix-windows-error-0x80070718-not-enough.html
If you are trying to upload your provider's SSL certificate in the CONTROL PANEL > SECURITY > CERTIFICATE & PRIVATE KEY page, but get an error. Please first verify the certificate contents are correct by using this web page: https://www.sslshopper.com/c...
The "File system is not clean" message is to notice the user to do the file system check to make sure the data integrity. Generally, it happens when the data volume is not un-mounted properly. It could be: 1. The abnormal shutdown or force power off the...
This is because of the false alarm before it reaches to the temperature threshold of the expansion unit. There is a JBODTempDashboard QFix released to resolve this false alarm of the system overheat on the dashboard of QTS. Before applying this QFix, ...
WHAT TO DO IF THE NAS DRIVES BECOME FULL AND CAN'T ACCESS THE DATA: * Power off the NAS and remove all HDDs * Boot the NAS up without any drives inside * After the second long beep is heard, the NAS should be found by QNAP Finder *...
1. TS-109/209 series: On TS-109/209 series, the file sytem on TS-109/209 is not standard ext3. We have created a liveCD for you to boot from the CD to access your data. Please install the hard disk to your PC by internal SATA or external USB/eSATA c...
The enhanced encryption technology uses AES-256 to encrypt disk volumes. The 8-16 character long, user-created passphrase and the generated key file via Web UI will create the encrypted disk volume based on the Linux LUKS mechanism. When the NAS reboot...
Yes, you can have two or more RAID volumes if the drive numbers support it. For example, you can have up to 4 RAID volume if you use 8-bay NAS. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No, the USB / eSATA port on the NAS can only be connected to peripheral device. You can only connect to the NAS through the Ethernet network. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please follow the instruction below: 1. Please make sure you have enabled the Telnet or SSH on your NAS. 2. Use Putty to SSH to the NAS. (it is running at port 22); Or you can also Telnet to your NAS. ex: type "cmd" in your start menu, type in "te...
1. Depends on the RAID type, the available space is different. * When configuring two disks as RAID-1, the disk size usable is equal to the size of one disk. * When configuring N disks as RAID-5, the disk size usable is equal to the size of (N-1) disks....
SWAPPING OFF MDX OR \"SWAP VOLUME\" AND SWAPPING ON INDIVIDUAL PARTITIONS TO MAXIMIZE TOTAL SWAP MEMORY FOR OPERATIONS SUCH AS FILE SYSTEM CHECK (E2FSCK) AND FILE SYSTEM RE-SIZING. 1. Connect NAS through SSH using Putty (admin user only) 2. swapof...
If you got the following error when connecting to your NAS by SSH: "Couldn't agree a host key algorithm" You can fix it by connecting to your NAS by telnet and issue below commands: # chmod 0600 /etc/ssh/ssh_host_rsa_key # chmod 0600 /etc/ssh/ssh_ho...
Initialization of a NAS with a second-hand HDD might failed due to incompatibility of the partitions created in it. To check the partitions created and to delete them manually you can log in to the NAS using Putty and typing the IP address of the NAS u...
RID UN-MAP ISSUE OVERVIEW This is caused by the idmap_rid method transforming rid to uid within a predefined range. Every customer has a different sid deployment in their AD server, so it is possible to fall outside the QNAP predefined range. T...
Since the config. & log files are stored on the HDD, any access or change to the NAS will wake up the NAS from standby mode. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
The AES-256 encryption/decrypption on QNAP NAS is software based. So that the decryption is performed constantly during read & write and cuase performance impact on encrypted drives. e.g. data based on the QNAP TS-459 NAS Samba Transfer without encr...
The red button is used for reactivating power when an error occurs. When the power protection mechanism is enabled, or an alarm buzzer sounds, or the power supply is not functioning properly, press the red button to reset and check if the power supply ...
This is because Web File Manager uses UTF-8 encoding for compression. WinRAR v3.92 and earlier versions cannot fully support UTF-8 encoded files. Please use latest WinRAR or WinZip as an alternative solution for decompression. Applied Models: All N...
No, for password, only English alphabets and numbers are supported. You can use Unicode characters for user name only. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
For some models of camera (including Panasonic BB-HCM715, BL-C13, BL-C1 & BL-C20) the Surveillance Station does not change the settings on the camera's user interface. However, when getting the video it will use the correct settings. Applied Models...
The folder/file names are stored on the NAS by using unicode but some FTP clients, included Internet Explorer/Windows Explorer, don't support unicode. To solve this issue, please: 1. In "System Settings-Language Setting" page, select the language t...