Knowledgebase
After installing QTS firmware v4.2.1, I could not launch Container
Station and saw "Missing bridge support (qs_util)" in the system log.
Please follow below steps to solve the problem.
1. CONNECT TO NAS VIA SSH USING THE UTILITY, PUTTY AND LOGIN TO NA...
EXPLANATION:
In QTS 4.2.1 official release, the STORAGE POOL > MANAGE > SET
THRESHOLD setting will be FORCE ENABLED if there are any snapshots in
the pool. This is to warn the administrator if the pool is nearly
full, since a 100% full storage pool with...
TS-253A/453A/653A/853A may experience high speed fan rotation in
certain temperature condition.
To solve this issue, please follow below information to apply the Qfix
to your NAS.
Applicable NAS Models
TS-253A, TS-453A, TS-653A, TS-853A with QTS 4.2.1 ...
The maximum path length on Windows is 260.
Thus, including the network path and share folder name, it will
exceed this limit.
Please check the following link for detail:
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx#maxpath
[...
If the old and new Domain Controller are on the same AD Domain, the
NAS can be migrated to use the new DC without losing the existing AD
permissions.
1. Go to Privilege Settings > Domain Security
2. Select "Manual Configuration"
3. Change only the "...
Windows 7 only support WebDAV connection through SSL. Besides, you
MUST install a certificate on your the NAS, that match your NAS DNS
name, and issued by a trusted CA.
You can also connect to the webdav folder using a third party
software as "NetD...
When you have run full backup once and selects to run incremental
backup(Enable "Perform incremental replication" on Replication Options
page), the system will back up only modified files since last backup.
Applied Models: Arm-based series [1], Inte...
Please submit a ticket on support form if you haven't already done
so.
http://helpdesk.qnap.com/index.php?/Tickets/Submit [1]
and we will help you to check the main unit's S/N then confirm the
distributor.
BTW, you could let us know what issue...
Please refer to the following link:
http://www.qnap.com/en/index.php?lang=en&sn=9100
Applied Models: Arm-based series [1], Intel x86-based series [2]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
[2] http://helpdesk.qnap.com/modellis...
We will introduce these methods for upgrade:
1.update under UI
Please download firmware (ZIP) from download center of QNAP official
site
then unzip it and you will get a "TSxxxxx.img" file. And you could
go to
administratiron UI ( web i...
The answers to the above two questions are the same; the access right
priority.
DENY > RW > RO > EMPTY (NO SETTING).
Example 1:
"UserA" is a member of "UserGroup". If you give "UserA" RW or RO
access right to "Public" share folder and at the s...
Yes. To access NAS by computer name, make sure there is WINS server
in your network and the service is enabled. If not, you can access the
server via NAS IP.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.ht...
Please refer to the following link for procedures to setup.
http://www.qnap.com/pro_features_ftp.asp [1]
You can also refer to the following link for easier setup on the
router through QNAP Mycloudnas service.
http://www.qnap.com/pro_applica...
Please log on web administration interface by admin
1. Go to [Share folders] under [Access right management]
2. Find the share folder you want user to upload, click the property
and you can enable [write-only access on FTP connection]
Applied ...
This is a limitation of Internet Explorer. When you access the files
on an FTP server via IE, IE retrieves the information of the files,
e.g. owner of the file, the user group that the owner belongs to, and
last modified etc. However, when the there is...
If you need to connect to Turbo Station via FTP, please follow the
steps below to configure language setting.
1. In "System Settings-Language Setting" page, select the language
that most users use.
2. If your FTP client does not support Unicode, e.g. I...
No, it is not supported. Please access the data on another QNAP NAS
with external drive encryption feature supported.
Applied Models: Intel x86-based series, TS-x79 series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
It can be avoided by disabling the NTLMv2 authentication option in
the NAS Microsoft Networking > Advanced options.
For reference, check here:
http://answers.microsoft.com/en-us/windows/forum/windows_7-security/error-code-0x19-kdcerrpreauthrequired/...
When you download firmware it is downloaded as zip file. The Mac will
unzip it for you, so you can update firmware in Qfinder using
firmware_filename.img.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
This issue might occur under QTS 4.0.x with photo station 2.x
When you launch photo station on QTS desktop or use
the URL: http://NAS_IP/photo [1] or http://NAS_IP:8080/photo
First, please try to 2 steps
1.Confirm whether some media files o...
Please check your network devices are properly setup, for example
switch, router, network cables etc.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
After QTS 4.x , system will provide MyQNAPCloud wizard to assist the
registration for myqnapcloud service.
If your QID (myqnapcloud ID) cannot be activated, please check:
1. Whether any MyQNAPCloud activation letter in mailbox's SPAM list
or tras...
Try to disable Service Binding function first, then enable MySQL
again.
Applied Models: Arm-based series, x86-based series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
No, please backup your data first and rebuild from scratch.
http://wiki.qnap.com/wiki/Complete_Reinitialization [1]
Applied Models: TS-109/209/409 [2]
Links:
------
[1] http://wiki.qnap.com/wiki/Complete_Reinitialization
[2] http://helpdesk.qnap...
In the case that the NAS quick-setup fails during the initialise
stage, it could be cause by the NAS couldn't partition the HDDs
properly.
It can be fixed by these steps:
1. Power off, and unplug all HDDs from the NAS
2. Connect all the HDDs ...
The port number used by NFS is not fixed. It can not be set by the
user.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
There are 2 network settings on the NAS, please ensure the correct
gateway is setup on the NAS for networking to public network.
Applied Models: Arm-based series, x86-based series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
On 3.5 or older firmware, the limitation is 2 GB.
This limitation is removed on 3.6 or later firmware.
Note: Not all NAS models provide 3.6 or later firmware.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/mode...
Some of the mobile device have some issue on UDP broadcast, especially
HTC.
Qfile (or other QNAP's mobile app) is using the UDP broadcast on the
search NAS function, so for some mobile device may have the issue on
this function.
You may also use the "A...
AFP DB crashed. Please restart the AFP service.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Please follow the procedure below to solve this problem.
* Power off the NAS.
* Remove all HDDs.
* Power on.
* System will make 1 short beep when you power on, and then after
2~4mins will make a 2nd long beep.
* After the 2nd long beep, ple...
If you Time Machine gives you the error ""The backup disk does not
have ownership enabled. You must have ownership enabled to use this
disk for Time Machine backups", this is a Mac OS issue.
It is caused by the Time Machine mount point not having ow...
ionCube does not support ARM-based CPUs. However, you can request a
custom loader from ionCube support, they may provide an ARM version to
you.
Applied Models: Arm-based Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Since encryption/decryption is done in software, the NAS processor
speed can limit the transfer rate.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
# setcfg FTP Enable TRUE
# /etc/init.d/services.sh restart
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Please check the QNAP compatibility matrix
https://www.qnap.com/compatibility
Applied Models: All NAS Series
[http://helpdesk.qnap.com/modellist.htm]
You can suggest customers modify /etc/config/nss_ldap.conf to replace
"?one" to "?sub". But we can't guarantee it works. For example, change
following lines below
nss_base_passwd cn=users,dc=macserver,dc=qnap,dc=com?one
nss_base_shadow cn=users,dc=macse...
You need to login to the Multimedia station with admin account and
enable "Set Folder Public" in "Control Panel".
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Power down the NAS. And then plug out all Host disks. Power on the
NAS. When system is ready, connect and login the NAS by using ssh
with admin account. Plug in all host disks one by one. Check the
/etc/enclosure_0.conf to see if all host disks are all ...
Step 1: If you have installed XDove you should either:
* switch to use XDove, or
* remove the XDove hidden folder under the qpkg folder and proceed
to Step 2.
Step 2:
* Remove the XMail QPKG
* Login to the NAS via SSH (e.g. using PuTTY)
...
For the ramdisk full error, some process incorrectly saves files on
the system partition and fills it up. To check which files are causing
the disk to fill up, follow the steps below:
* Wait for the ramdisk full error to start coming in system logs
...
No. Once you set up the iSCSI LUN size, you cannot reduce it.
Applied Models: Arm-based series, x86-based series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Up to 256. However, you still need to consider other factors to meet
the required performance.
Applied Models: Arm-based series, x86-based series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
No, due to hardware limitation. Please use FLAC format.
Applied Models: NMP-1000, NMP-1000P
As title,
Media Folder had been enabled, but missing after 3 seconds
Please have SSH login
[~] # /etc/init.d/StartMediaService.sh stop
[~] # cd /share/MD0_DATA/.system/
[/share/MD0_DATA/.system] # mv MyDB MyDB.bak
[/share/MD0_DATA/.sy...
HDMI output needs at least 32K rate. Some audio files only have 24K
rate, so they can't be output with HDMI.
Applied Models: NMP-1000, NMP-1000P
Backup job will consume a lot of system resources both on desktop and
NAS which leads to NAS slow performance.
Suggestion: schedule the backup job to be run in non-peak hours.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk....
Login DN: cn=admin,ou=people,dc=my-domain,dc=com
Password: admin
You can see your account and password info here:
/share/MD0_DATA/.qpkg/OpenLDAP/etc/openldap/slapd.conf
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.q...
Max. Local Users and Local Groups
The number depends on the models you are using. Please check the
model's software specification on our website.
Max Domain Users and Groups
* There is no limit set by the NAS, however CPU and network
perform...
No, there is a limitation stated on Adobe official website:
http://www.adobe.com/products/freehand/ [1]
"ADOBE AND THE FUTURE OF FREEHAND
No updates to FreeHand have been made for over four years, and Adobe
has no plans to initiate development t...
No. You need to modify apache.conf manually using the Linux command
line.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Yes, please access the NAS web administration and login with admin
account and password. You will find the setting in the following
location:
System Administration --> Network --> TCP/IP --> IP Address -->
Ethernet 1 / 2 --> Edit --> DHCP Server -->...
You may mount LUN as a virtual disk on the NAS first to confirm iSCSI
works. However, please note that the virtual disk function only
supports the following file systems: EXT3, EXT4, FAT 32, NTFS, and
HFS+.
Applied Models: Arm-based series, x86-base...
The current Quota settings are user-based. You can only restrict the
maximum usage space based on username.
If you really need to restrict the usable space of a folder, you can
use a Storage Pool with multiple volumes, and use the volume size to
restric...
It depends on the NAS models. Besides, the memory of some models are
soldered to the main boards. Thus, can not replace or insert new
memory to the NAS.
Please check the specification of your NAS model to know if memory
upgrading is supported or not...
Please check our Compatibility List [1] for QNAP products.
Applied Models: All NAS Series [2]
Links:
------
[1] http://www.qnap.com/pro_compatibility.asp
[2] http://helpdesk.qnap.com/modellist.htm
First of all, make sure you have enabled the "disk standby mode"
function in System Tools/ Hardware Settings on the administration
page. If the function does not work according to your settings, you
may check if the following services are running. Ther...
Please see the following software and guides for data recovery option
when data was deleted or unrecoverable from filesystem.
http://www.r-studio.com/ [http://www.r-studio.com/]
http://www.cgsecurity.org/wiki/PhotoRec
[http://www.cgsecurity.org/wiki/P...
The hard drive(s) on QNAP NAS may seem to go to standby mode a bit
later than the time you specified when data writing is in process. In
fact, this is related to the data writing behaviour of the embedded
Linux system. When you save data to the NAS, th...
Yes, the attributes will be preserved by using Remote Replication
(rsync) on the NAS. And if you are using NFS with cp command, you
will have to specify the parameter to keep the attributes. For
example: # cp -af --preserve=mode,ownership,timestamps
M_T...
1. On Mac Finder, choose Go -> Connect to Server
2. There has two ways to mount disk
* AFP: type serverip or afp://serverip
* SMB: type smb://serverip or servername
eg. 169.254.100.100 or smb://169.254.100.100
3. click [Connect]
Applied...
If the user's LCD display has some issue, first restart the LCD
monitor daemon:
[~] # KILLALL -9 LCDMOND
[~] # /SBIN/LCDMOND
You can also use LCD_TOOL command to set the required status:
[~] # lcd_tool --help
Usage: lcd_tool [-h][-1 str1 ...
If your NAS is not responding properly, please do the following to
check if the NAS is a faulty unit:
* Turn on the NAS without hard disk drives.
* You will hear the first beep upon pressing the power button, and
another beep about 2 minutes late...
Folders: AppleDB, AppleDesktop, AppleDouble, Network Trash Folder,
Temporary Items and TheVolumeSettingsFolder.
Files: :2eDs Store" and "2EDS_~!3
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Please check the following:
1. The one touch copy button only works for the front USB port. Make
sure your external USB device is connected to the front USB port of
the NAS.
2. Login to the NAS as an administrator. Go to "Backup" > "USB One
Tou...
Do NOT repair or replace the hardware comp onents yourself. Please
contact your local reseller or distributor for repair or replacement
services.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Default user name: ADMIN
Password: ADMIN
If this doesn't work, please press the reset button on the back for 3
seconds to reset. Please check the following for detail:
http://docs.qnap.com/nas/en/index.html?hardware.htm
Applied Models: All NAS...
If the chassis of your NAS is damaged, you may need to purchase a new
chassis from an authorized distributor/reseller of QNAP and install
the original hard disk drives to the new chassis. All the old disk
data will be retained. Follow the steps below f...
1. TS-109/209 series:
On TS-109/209 series, the file sytem on TS-109/209 is not standard
ext3. We have created a liveCD for you to boot from the CD to access
your data. Please install the hard disk to your PC by internal SATA or
external USB/eSATA c...
If the option "Enable configuration reset switch" is not enabled in
Hardware Settings of System Tools, administrator password will not be
restored when you press the reset button. In such case, you have to
contact QNAP Support.
Applied Models: All N...
The root cause of the 'RAMDisk Full' problem can be that some of your
QPKG has updates/configuration errors OR your NAS current firmware has
a problem.
First, I would suggest you to go into the QPKG Center, disable all of
your QPKGs and after that ...
Dear Sir/Madam,
Thank you for emailing QNAP Helpdesk and we would be glad to help
you. We inform you that we have received an empty Helpdesk ticket from
you.
Below are mentioned the links to some QNAP websites which you might
find helpful:
* ...
When the system detects the process [xxxx] is unstable, it relaunches
the process automatically. This is a normal behaviour and will not
affect system operation.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/model...
First of all, thank you for choosing QNAP product. FYI, you may
install the Qfile from the Google Play, it provides more functions
than Qmobile.
Please, follow the steps mentioned below to help us to clarify the
issue.
To use the QMobile applicat...
In order to access your NAS from internet, you may use the following
link to learn how to setup.
_ACCESSING YOUR QNAP NAS WITH MYQNAPCLOUD SERVICE_ -
http://www.qnap.com/en/index.php?lang=en&sn=9100
_HOW TO ACCESS AND SHARE FILES ON THE QNAP TURB...
* Restart the NAS.
* Check the current disk settings and status. In case of hard disk
failure, repair it ASAP.
* Check if other devices for network access have the same problem.
If the internal network is not functioning properly, like certain PCs...
Dear Sir/Madam,
First of all, thank you for choosing QNAP product.
To use the Qfile, the File Station (Web File Manager) should be
enabled, otherwise it will affect some features on the Qfile.
You may also run the following test - if you NAS i...
If your network has no DHCP Server, Turbo Station will use the
default IP 169.254.100.100. You can access Turbo Station via this IP
address. However, you PC's IP should be in the same subnet. For
example, 169.254.100.101.
Applied Models: All NAS ser...
No, the default account name can not be changed. However, if you want
other users to be able to login to the web administrator page, you can
add the user to the administrators group. Then the user can login to
the NAS web administration page.
Applie...
The red button is used for reactivating power when an error occurs.
When the power protection mechanism is enabled, or an alarm buzzer
sounds, or the power supply is not functioning properly, press the red
button to reset and check if the power supply ...
INDICATIONS FOR WARRANTY CLAIM
Warranty service should be obtained by contacting the dealer/
retailer/ e-tailer/ system integrator or the distributor where the
customer purchased the unit. The return of defective unit should be
strictly through the...
No, the Virtual Disk will show in another volume with the name
VirtualDisk1.
Applied Models: Arm-based NAS series, Intel x86-based NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Example 1.
Assume that there is a PC A with IP: 192.168.1.10 and subnet mask:
255.255.255.0. PC A wants to connect PC B with IP: 192.123.2.3.
Multiply IP of PC A by the 4 digits of subnet mask A (convert 255 as
1). Then multiply the 4 digits of PC B...
Possible reasons:
1. The hard disk drive is not supported. Please see the compatibility
list: http://www.qnap.com/pro_compatibility.asp [1]
[2]2. The hard disk drive may be damaged. Please try a different
hard disk drive.
3. The drive bay ma...
This is because Web File Manager uses UTF-8 encoding for compression.
WinRAR v3.92 and earlier versions cannot fully support UTF-8 encoded
files. Please use latest WinRAR or WinZip as an alternative solution
for decompression.
Applied Models: All N...
If password is lost and user can't login to TwonkyMedia
administration page, you can follow these steps to reset the password:
1. Login to the NAS over SSH console
2. Open the settings file for editing:
# VI /ETC/CONFIG/TWONKYVISION-MEDIASERVE...
Remove all the HDDs, make sure the power cable, power adaptor, and
the power supply unit are connected correctly and the power supply is
normal. If the problem persists, contact your local reseller or
distributor for repair or replacement service.
A...
The logs are encoded as Unicode (UTF-8) in the cvs file. To read the
logs properly, please open the file with any text editor or program
which supports Unicode encoding, like OpenOffice.
Applied Models: All NAS series [1]
Links:
------
[1] http:...
Here is the connection type codes:
0 - UNKNOWN
1 - SAMBA
2 - FTP
3 - HTTP
4 - NFS
5 - AFP
6 - TELNET
7 - SSH
8 - ISCSI
The action codes:
0 - UNKNOWN
1 - DEL
2 - READ
3 - WRITE
4 - OPEN
5 - MKDIR
6 - NFSMOUNT_SUCC
7 - NFSMOUNT_FAIL
8 - RENAME
9...
The Multimedia Station's access control is different from the network
share's access control.
In order to provide album-based access authority, after logging in to
the Multimedia Station as admin/administrator, click Tool icon on the
right side
to ent...
Please check if the redundant power supply mode is enabled on "System
Administration" > "Hardware". When this function is enabled, the NAS
will start to record the error messages about the power supply units
on "System Logs".
Applied Models: TS-xx9U...
Please do the following:
1. Make sure you have connected a router to the network and the
router has been turned on.
2. Make sure the router supports UPnP protocol.
Login the management interface of the router and enable the UPnP
option. Refer...
Make sure your NAS and the PC are connected to the network correctly.
If you are using Windows XP SP1, please do the following:
* Go to "Control Panel" > "Network and Internet Connections" in the
Category view or go to "Network Settings" > "Cont...
This vary by models. Please check the software specification of the
model you have.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
TS-x51 & x53 Pro have HDMI 1.4a However, 3D is not yet supported by
Intel Linux driver. Moreover, the Intel Baytrail chipset can only
output max 1080P via HDMI. (it does play 4K movies recorded by Sony Z2
smartphone via HDMI, but output will be limited ...
Please first update the firmware to 3.5.1 or later which TwonkyMedia
Server have been updated to v6.
For .avi/.divx files, TwonkyMedia server checks if a file with the
same name and one of
the following extensions (.srt/.sub/.txt/.smi/.ssa/.psb/.ass...
The printer name is named after the name of NAS. To change the
printer name, change the server name of the NAS and restart the
server. The printer name will be changed but the end of the name will
still be "pr" or "pr2" "pr3". For example, the name of ...
NFS performance tuning check payload size
cat /proc/net/rpc/tcp_payload_size
cat /proc/net/rpc/udp_payload_size modify payload size
/sbin/setcfg NFS TCP_PAYLOAD_SIZE [payload size]
/sbin/getcfg NFS UDP_PAYLOAD_SIZE [payload size]
Restart NFS to make...
Please login as administrator or other users with administrator right
in AD. Or do not login AD and use the administrator access right of
the PC to configure printer first.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qna...
We only support RAID migration of 3-drive RAID-5 to RAID-6. 4 or more
drives RAID-5 can not migrate to RAID-6.
Please check the following for detail:
http://docs.qnap.com/nas/en/index.html?raid_management.htm
Applied Models: All NAS series [1]...
Yes. The internal disk can be replaced by the external disk. You can
also install a new internal disk and execute "Restore" function to
restore the data from the eSATA or USB disk to the new internal disk.
Applied Models: 1-bay NAS series
The following information is required to create a new user:
* User name
The user name must not exceed 32 characters. It is case-insensitive
and can contain double-byte characters, such as Chinese, Japanese, and
Korean except:
" / [ ] : ; | = , + ...
On Qsync Preferences => Advanced => Enable Debug Log
After reproduce the issue, save the debug log and submit to QNAP
helpdesk.
There are two possible situations that the NAS will show the DNS
error message.
1. DNS server address error
* If the NAS is configured to use a static IP address, check that
the DNS settings are correct in "System Administration" > "Network".
If...
Yes, simply move all the HDDs in the exact order to the replacement
QNAP NAS when the NAS is powered off.
Please check the following link for detail requirement and
procedures:
http://docs.qnap.com/nas/en/index.html?system_migration.htm
Applie...
Check the QNAP download page. If you see an available firmware you
may need to download it and install it. Please verify first which
version you have and then check the release note to see if you really
need to update the firmware. Basically, if you ha...
TS-210/TS-212 does not support Online RAID Level Migration.
Therefore, please backup the data on the single disk to another
location, install the second hard drive, and then recreate the new
RAID 0/1 array (hard drive must be formatted).
Applied Mod...
If your iTunes server has problem and you want to restore it.
Please try :
1) login NAS via SSH (ex:putty)
2) delete problem configure files
# rm /etc/config/mt-daapd.conf
# rm /mnt/HDA_ROOT/.db_dir/songs3.db
(
IF /MNT/HDA_R...
No. Access authority set in Windows will not be copied to NAS. You
should set the access right on NAS.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
No, all your NAS settings / data are intact after firmware update.
However, it is highly recommended to backup your settings / data
before firmware update.
In case of update fail and NAS cannot work properly, you can still
access your data and r...
No, It's not possible to reduce the capacity of the RAID or Volume on
the NAS. We only support increasing capacity.
Applied Models: Applied Models: Arm-based series
[http://helpdesk.qnap.com/modellist.htm], Intel x86-based series
[http://helpdesk.qnap.c...
Hi All,
Recently some of the customers from UK, US and other parts of Europe
who use VirginMedia Internet broadband services raised a complaint
against download station torrent is not working.
This is not an issue with our download station. Actually, ...
If you guys run into an issue when trying to open MS office Files on
MAC OSX, make sure that Folder containing those Office files is not
named "home" Directory. If named "home", they may receive error
messages alluding to low memory, disk problems, perm...
If you have a supported NAS model, you can follow below steps if
required to manually update the Samba package version to 4.0.
* Make sure the NAS firmware version is 4.1 or higher
* Connect to the NAS SSH terminal
* Type the commands below:
/e...
PROBLEM: TS-109/209/409 IS UNABLE TO DISPLAY VOLUME MANAGEMENT, AND
HDD SMART STATUS PAGE WILL JUMP BACK TO MAIN MENU.
CAUSE: THE OLD FIRMWARE IS UNABLE TO READ SMART INFORMATION OF NEWER
UNSUPPORTED HDD.
SOLUTION:
1. Enter NAS command line
...
This message is sent when over 300 packets/second are received on the
SNMP port.
It is recommended to check that the SNMP client software is not
polling too often.
Folgende Schritte sollten helfen, um das System wieder in einen
aktiven Zustand zu bringen.
Diese Schritte könnten erforderlich sein, wenn das System nach einem
Firmware-Update nicht mehr bootet (rot/grün blinkend) oder die
Systempartition (md9/md13) irr...
If you want to play media files by VLC in File Station or watch
TV-Station in Chrome browser, you have to enable npapi in Chrome.
> 1) Open Chrome browser
> 2) Type in the Chrome address bar:
> chrome://flags/#enable-npapi
> 3) Click Enable for "Enable ...
If you find this issue, please reference below links:
Windows Disk Signature Collision:
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/the-disk-is-offline-because-it-has-a-signature/2e1f20c0-8fbb-4952-a789-a0f1578f1616?auth=1
[^]
...
Please reference below guide to disable USB hardware ports on the NAS:
http://ram.kossboss.com/driver-binding-and-unbinding-disappearing-and-appearing-drives/
Mit den folgenden Befehlen können Benutzer-, Samba-, Daten- und
Zugriffs-berechtigungen zwischen zwei NAS-Geräte repliziert oder
kopiert werden.
Die hier aufgeführten Lösungen verlangen einen sicheren Umgang mit
der LINUX Shell. Bitte die folgenden Schr...
* HOW DO I PURCHASE SURVEILLANCE LICENSE TO SUPPORT MORE CHANNELS?
There are two ways to purchase licenses:
- Purchase through online license store https://license.qnap.com (via
PayPal)
- Purchase from local distributor. (Regions limited)
* HOW...
ERROR 0X80070718: NOT ENOUGH QUOTA IS AVAILABLE TO PROCESS THIS
COMMAND
If you come across this error, please reference below link for the
solution:
http://blog.coultard.com/2012/01/fix-windows-error-0x80070718-not-enough.html
If you are trying to upload your provider's SSL certificate in the
CONTROL PANEL > SECURITY > CERTIFICATE & PRIVATE KEY page, but get an
error.
Please first verify the certificate contents are correct by using this
web page: https://www.sslshopper.com/c...
How to reset Twonky user and password.
http://NAS-IP:9000/rpc/reset [http://NAS-IP:9000/rpc/reset]
The "File system is not clean" message is to notice the user to do the
file system check to make sure the data integrity. Generally, it
happens when the data volume is not un-mounted properly. It could be:
1. The abnormal shutdown or force power off the...
This is because of the false alarm before it reaches to the
temperature threshold of the expansion unit.
There is a JBODTempDashboard QFix released to resolve this false alarm
of the system overheat on the dashboard of QTS.
Before applying this QFix, ...
Customer installed Proxy Server (Squid) app, and NAS fails to install
the myQNAPcloud SSL certificate.
Please disable Proxy Server (Squid) app and then install the
myQNAPcloud SSL certificate.
The NAS is randomly reset to default settings (as if reset button was
pressed) and may me more on TS-x51/x53 Pro models. You can try to
press the reset button to un-stick it and see if the issue still
happens. If it is still no good, please RMA the NAS fo...
If you got the following error when connecting to your NAS by SSH:
"Couldn't agree a host key algorithm"
You can fix it by connecting to your NAS by telnet and issue below
commands:
# chmod 0600 /etc/ssh/ssh_host_rsa_key
# chmod 0600 /etc/ssh/ssh_ho...
that seems your config file was corrupted, please wait nas finish
booting and see web login page.
find a small hole at the back of nas that is reset button.
try press and hold it for 10 sec while nas is power on, you suppose
to hear 2 beep.
then you...
please try steps bellow to rollback 3.8.4 firmware, which had
standard version surveillance station, that you can use all 4 cameras
again.
notice: your cameras must be in support list Surveillance Station (NOT
pro)
http://www.qnap.com/en/index.php?lan...
please follow EXACTLY steps bellow . these steps can help you fix nas
firmware
do NOT skip or change any steps otherwise that might damage your data
1.please power off nas remove all disks then power on nas WITHOUT
disks
download Qfinder and install...
To connect OpenVPN from iPhone/Adnroid mobile device, some
modification of the connection process is needed.
Please reference this forum post from NeoGeek83:
http://forum.qnap.com/viewtopic.php?p=318258 [1]
To quickly connect your mobile device t...
WHAT TO DO IF THE NAS DRIVES BECOME FULL AND CAN'T ACCESS THE DATA:
*
Power off the NAS and remove all HDDs
*
Boot the NAS up without any drives inside
*
After the second long beep is heard, the NAS should be found by QNAP
Finder
*...
This limitation only applies to Legacy volumes (volumes created on
Legacy NAS models or on Firmwares 4.0.2 and earlier).
Adding new drives/capacity expansion is not supported for RAID volumes
over 16TB. You must backup your data and build new volume fro...
CHECK IF THE FOLLOWING LOGS ARE SHOWN:
* The message "disk drive x failed or is unplugged" is shown on
"System Administration" > "System Logs" (requires admin access to the
web administration page of the NAS).
* The message "disk drive x failed ...
WARUM GEHT DAS QNAP NAS NICHT IN DEN STANDBY MODUS, BZW. S3
FESTPLATTEN-BEREITSCHAFTSMODUS?
Zunächst muss sichergestellt sein, dass im QNAP GUI, unter
Systemsteuerung-> Hardware der "Festplatten-Bereitschaftsmodus"
aktiviert wurde.
Falls der Festplatten-...
Please follow the steps below to re-initialise your NAS.
Warning: This will clear all data on the HDDs!
Download Qfinder and install on your PC:
http://download.qnap.com/Storage/Utility/QNAPQfinderWindows-4.0.1.0530.exe
[1]
Download the NAS fi...
You may not set up the DNS address correctly if you setup fixed IP
for the NAS. Go to Network setting > TCP/IP Configuration, and set DNS
IP address. You can get the correct DNS IP from your ISP. Or you can
try google DNS which is 8.8.8.8 and 4.4.4.4. ...
It might have been a failed update. Follow the steps below to fix it:
1. Power off NAS and remove all HDDs 2. Boot the NAS with HDDs
removed 3. After the second long beep, the NAS is displayed in
QFinder 4. Click the Tools > Update Firmware menu...
1. Make sure the IP address of the NAS is on the same subnet of your
PC.
2. Clear the cookies & cache in IE browser, or remove Proxy settings
and try again.
3. Restart NAS.
4. Reset network configuration and administrator password to default
...
Ein schneller Test ob ein Soft- oder Hardware Fehler des QNAP NAS
vorliegt - kann durch Booten des NAS temporär OHNE (!) Festplatten
geschehen.
Auch wenn ohne Festplatten keine weitere Installation oder Nutzung
des NAS möglich ist sollte das QNAP-NAS au...
Please press the reset button on the back of NAS for 3 seconds. You
will hear 1 long beep. It will reset the admin password to default
"admin" and set the network as DHCP.
Your data will be left intact.
Please check the following for more detail:
http...
No, the USB / eSATA port on the NAS can only be connected to
peripheral device. You can only connect to the NAS through the
Ethernet network.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Please follow the instruction below:
1. Please make sure you have enabled the Telnet or SSH on your NAS.
2. Use Putty to SSH to the NAS. (it is running at port 22); Or you can
also Telnet to your NAS.
ex: type "cmd" in your start menu, type in "te...
for arm based and x39 nas models
Please follow EXACTLY steps bellow . these steps can help you fix nas
firmware
do NOT skip or change any steps otherwise that might damage your data
1. Please power off nas remove all disks then power on nas WITHOUT...
This article applies to iSCSI LUNs connected to from Windows iSCSI
initiator and formatted as NTFS format.
If there has been some corruption of the filesystem on the LUN, it
could show as RAW format in the Windows Disk Management Tool. The data
will...
Volume expansion over 16TB can only be used for volumes created on a
Storage Pool after upgrading to 4.x firmware.
For legacy volumes created without Storage Pool and before 4.x
firmware, it is not possible.
If you need, backup the data and creat...
No. It is not necessary to do the defragment for QNAP NAS product.
QNAP NAS is using EXT3 with journaling file system which is common
used in the server system.
Unlike the file system of FAT and NTFS, journaling file system provide
better file location...
The enhanced encryption technology uses AES-256 to encrypt disk
volumes. The 8-16 character long, user-created passphrase and the
generated key file via Web UI will create the encrypted disk volume
based on the Linux LUKS mechanism. When the NAS reboot...
The MySQL server on QNAP NAS support remote connection via TCP/ IP.
To enable TCP/ IP networking of the MySQL server configuration can
make it work (MySQL Server -> Enable TCP/IP Networking). phpMyAdmin is
also needed to be installed and utilized to set ...
1. Depends on the RAID type, the available space is different. *
When configuring two disks as RAID-1, the disk size usable is equal to
the size of one disk. * When configuring N disks as RAID-5, the disk
size usable is equal to the size of (N-1) disks....
Follow the steps below to reset the password manually. This will also
reset the NAS local users and groups.
*
Power off the NAS and unplug all HDDs from the unit
*
Power on the NAS, you will hear a short beep
*
After 2-3 minutes, a long beep ...
Win 7 can have problem with Samba shares due to different oplocks
setting. Enable oplocks in Windows as follows:
* Using regedit, go to
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesLanmanServerParameters
* Change value of EnableOplocks from 0...
We only support Internet Explorer for IP Camera configuration.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
SSD Cache can only be used for volumes and block-based LUNs created
on a Storage Pool after upgrading to 4.x firmware.
For legacy volumes created without Storage Pool and before 4.x
firmware, it can not be used.
If you need, backup the data and c...
SWAPPING OFF MDX OR \"SWAP VOLUME\" AND SWAPPING ON INDIVIDUAL
PARTITIONS TO MAXIMIZE TOTAL SWAP MEMORY FOR OPERATIONS SUCH AS FILE
SYSTEM CHECK (E2FSCK) AND FILE SYSTEM RE-SIZING.
1. Connect NAS through SSH using Putty (admin user only)
2. swapof...
Please do the following to completely replicate the users, groups,
and permissions between two NAS.
Key: Source NAS = NAS1 ; Destination NAS = NAS2
NOTE: ANY EXISTING USER, GROUP, AND SHARE FOLDER SETTINGS OF NAS2
WILL BE REPLACED
1. Access th...
Yes, you can have two or more RAID volumes if the drive numbers
support it. For example, you can have up to 4 RAID volume if you use
8-bay NAS.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Ein verschlüsselte QNAP Dateisystem kann auf nahezu jedem QNAP NAS
entschlüsselt werden. Voraussetzung sind neben den Passwörtern die
fehlerfreie Systemmigration
(http://docs.qnap.com/nas/4.2/SMB/de/index.html?system_migration.htm
[http://docs.qnap.com/na...
please connect nas disk on your PC and install ext2reader in windows.
http://sourceforge.net/projects/ext2read/?source=dlp [1]
Links:
------
[1] http://sourceforge.net/projects/ext2read/?source=dlp
If you have some issue such as the following:
- Re-launch process [smbd] appears in System Logs
- No users are able to access the NAS via Windows Explorer
- Trying to edit folder permissions in the administration page cause
it to jump back to ...
QNAPware ist ein von der Community entwickelter Ersatz für Optware
IPKG.
QNAP hatte sich Mitte des Jahres 2015 aus Sicherheitsgründen
entschieden, Optware IPKG-Unterstützung über das App-Center nicht
mehr anzubieten.
Außerdem ist die Benutzung nicht be...
This could be the customer's encryption password is longer than 16
characters.
The QTS firmware version 4.2.0 limits password input to 16 characters
and the QTS firmware version 4.2.1 allows max 32 characters.
You can try to input only first 16 charact...
In a special case, it might happen that an expand capacity finish
successfully, but didn't re-size the file system due to an
interruption of the power supply or some application in the background
running. The total capacity is not what you were expecti...
Initialization of a NAS with a second-hand HDD might failed due to
incompatibility of the partitions created in it. To check the
partitions created and to delete them manually you can log in to the
NAS using Putty and typing the IP address of the NAS u...
* FTP - 21 by default and configurable.
* Passive FTP port - 55536 ~ 56559 by default and configurable
* SSH - 22 by default and configurable.
* SMTP - 25 by default and configurable.
* Web Server/HTTP - 80; HTTPS - 8081 by default and confi...
For Video:
In Linux shell do:
# cd /
# find -name ffmpeg.location
It should show the following files (you might only have one):
./mnt/ext/opt/twonkymedia/cgi-bin/ffmpeg.location
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
Das QNAP Diagnostic Tool ist der erste Schritt für eine umfassende
Fehlerdiagnose ihres QNAP NAS und liefert viele nützliche
Systeminformationen.
Mit dem QNAP Diagnostic Tool steht dem NAS Administrator ein einfaches
Werkzeug für die erste Fehleranalyse...
FESTPLATTENWAHL, FESTPLATTENPERFORMANCE, RAID- / IOPS PERFORMANCE UND
FESTPLATTENTESTS AUF DEM QNAP NAS
Wilmer Montenegro
DIE WAHL DER FESTPLATTEN IST MAßGEBLICH FÜR DIE PERFORMANCE UND
LANGLEBIGKEIT IHRES NAS BZW. DER AUF DEM NAS GESPEICHERTEN DATEN
...
You should contact the drive manufacturer for repair or replacement if
it is still covered under the warranty. If you are experiencing data
loss and do not have backup of your lost data, you may consult with
3rd party data recovery services (e.g. DriveSav...
In Xenserver, when entering the share name, please use the full path
like :/share/MD0_DATA/xen instead of using :/xen
Applied Models: Arm-based series [1], Intel x86-based series [2]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
[2] ...
Your FTP client does not support Unicode. Set "No" for Unicode
Support from [FTP Service] under [Networking Settings]. Select a
supported filename encoding from [Language Setting] under [System
Settings] so that the folders and files on FTP can be prop...
If AD (or another) server does not provide DNS service to the
internet, the NAS will give this error. It does not affect the
connection of the NAS to the AD server.
Applied Models: All NAS Series [1]
Links:
------
[1] http://helpdesk.qnap.com/model...
Option 1 - Get the data via SFTP protocol: Download WinScp tool,
login as admin and copy the data to computer from /share/MD0_DATA or
/share/HDA_DATA
Option 2 - Mount external storage device, and copy the data from
/share/MD0_DATA or /share/HDA_DATA...
It can be configurable with this method: 1. In SSH command line,
edit the Samba config file: VI /ETC/CONFIG/SMB.CONF 2. Under the
[global] section, add: HIDE UNREADABLE = YES 3. Save the file and
exit 4. Restart Samba service:
/ETC/INIT.D/SMB.S...
RID UN-MAP ISSUE
OVERVIEW
This is caused by the idmap_rid method transforming rid to uid within
a predefined range. Every customer has a different sid deployment in
their AD server, so it is possible to fall outside the QNAP predefined
range.
T...
Since the config. & log files are stored on the HDD, any access or
change to the NAS will wake up the NAS from standby mode.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
1. On AIX, type "showmount -e IP_of_NAS" to ensure the directory is
actually exported on NAS.
2. QNAP NAS will do port checking and requires NFS client to use a
reserved port. For such purpose, type "nfso -o
nfs_use_reserved_ports=1" on AIX.
3. If the...
The command is:
HAL_APP --SE_SYS_SET_STATUS_LED
ENC_SYS_ID=ROOT,STATUS_LED=XXX,ENABLE=YYY
XXX = red or green
YYY = 0 (turn off) or 1 (turn on)
Example:
if you want to turn off the red status led
HAL_APP --SE_SYS_SET_STATUS_LED
ENC_SYS_ID=RO...
Dear Sir/Madam,
Thank you for emailing QNAP. Could you, please, describe more
specific your issue?
Could you, please, provide more detailed information to help us
clarify the issue?:
- Mobile model name (For example: Galaxy S3, One)
- Mobi...
The AES-256 encryption/decrypption on QNAP NAS is software based. So
that the decryption is performed constantly during read & write and
cuase performance impact on encrypted drives.
e.g. data based on the QNAP TS-459 NAS
Samba Transfer without encr...
1. Login the NAS by SSH
2. Get the script:
# cd /share/Public
# wget
http://eu1.qnap.com/Storage/tsd/utility/display_top_vm_usage.sh
3. Run the script:
# sh display_top_vm_usage.sh
4. The script display top 3 memory usage process...
No, for password, only English alphabets and numbers are supported.
You can use Unicode characters for user name only.
Applied Models: All NAS series [1]
Links:
------
[1] http://helpdesk.qnap.com/modellist.htm
For some models of camera (including Panasonic BB-HCM715, BL-C13,
BL-C1 & BL-C20) the Surveillance Station does not change the settings
on the camera's user interface. However, when getting the video it
will use the correct settings.
Applied Models...
The folder/file names are stored on the NAS by using unicode but some
FTP clients, included Internet Explorer/Windows Explorer, don't
support unicode. To solve this issue, please:
1. In "System Settings-Language Setting" page, select the language
t...
Beachten Sie bitte dass auf Ihrem QNAP NAS einige automatische
Reparaturmechanismen installiert sind. Nur wenn diese nicht greifen,
empfiehlt es ich eine manuelle Manipulation direkt auf der LINUX
Shell-Oberfläche des NAS.
Die hier aufgeführten Lösungen v...
Falls sich der RAID auf ihrem QNAP NAS weder manuell mounten noch
laden lässt, kann es sein, dass die MD0 erneut zusammengesetzt
(assembelt) werden muss.
Beachten Sie bitte dass auf Ihrem QNAP NAS einige automatische
Reparaturmechanismen installiert sin...
Bitte beachten Sie, dass die Datei .DS_Store eine Systemdatei von
Apples Mac OS ist. Sie wird grundsätzlich vom Programm Finder
angelegt.
Es ist bekannt, dass diese Dateien häufig zu Fehlern bei
Kopiervorgängen führen. Ursache dafür ist der häufige Zugr...
Da das Thema Umlaute oder Sonderzeichen in Datei-, Benutzernamen, oder
Passwörtern - immer wieder zu Fragen führt dieser Eintrag:
Zunächst die Frage nach der maximal erlaubten DATEINAMENLÄNGE:
* Auf einem QNAP NAS dürfen Pfad und Dateiname in Summe ...
Die folgende Liste zeigt die wichtigsten HDD S.M.A.R.T. Werte und ihre
Bedeutung:
* Seek Error Rate: Zählt die nicht korrigierbaren Fehler bei den
Lesevorgängen. Die ist ein Hinweis auf ein mögliches Problem beim
Positionieren des Lese/Schreibkopfes.
...
Qsync does not sync .numbers file (Mac OS file format). Why?
1. Please launch your Qsync client application.
2. Choose Qsync Preference --> Policy
3. Click on Filter settings and exclude "*.NU" from existing filter
list.
4. Apply the changes of the...
When you are using Time Machine to backup data from your Mac through
WiFi connection, you may encounter some issues due to the wireless
connection quality. We recommend to use the physical wired connection
instead of using wireless to do the data backup.
DAS FOLGENDE MS-DOS BATCH SCRIPT KOPIERT (INKREMENTELL) MITTELS
ROBOCOPY LOKALE DATEN AUF EIN QNAP NAS.
DAS NAS WIRD VOR DEM KOPIERVORGANG ÜBER DIE WAKEONLAN-FUNKTION
"GEWECKT" UND NACH DEM BACKUPJOB WIEDER IN DEN SLEEP MODUS VERSETZT.
Je nach verwend...
Active Directory - häufige Fehlerquellen bei der AD-Einbindung eines
QNAP NAS an einen AD-Server
Active Directory - mögliche Fehler beim Aufsetzen des QNAP NAS als
AD-Server
ALLGEMEINE NETZWERK-VERBINDUNGS-TIPPS.
ZUNÄCHST ALLGEMEINE NETZWERK-ANMELDE TIP...
BITTE BEACHTEN: ES LIEGT MIT GROßER WAHRSCHEINLICHKEIT KEIN HARDWARE-
ODER FIRMWARE-FEHLER AUF DEM BETROFFENEM QNAP NAS VOR.
Zur Begründung: mSATA Caching bringt bei SEQUENTIELLEN LESE- UND
SCHREIB-AUFGABEN - also zum Beispiel bei einem Samba File Serve...
These steps will allow you to robocopy files to the NAS while
retaining the AD user permissions:
* Make sure the source PC and the NAS are both joined into the AD
Domain
* Enable Windows ACL support on the NAS
* Assign the domain administrator us...
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