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Encrypted volume cannot be unlocked after updating QTS firmware to v4.2.1
Posted by Albert Shan on 22 February 2016 05:03 PM

This could be the customer's encryption password is longer than 16 characters. 
The QTS firmware version 4.2.0 limits password input to 16 characters and the QTS firmware version 4.2.1 allows max 32 characters.

You can try to input only first 16 characters of encryption password to see whether it allows to unlock it.

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