Knowledgebase: NAS - English
Instructions for warranty claim
Posted by Carlos Zavala on 10 March 2014 10:54 AM

Indications for warranty claim 

Warranty service should be obtained by contacting the dealer/ retailer/ e-tailer/ system integrator or the distributor where the customer purchased the unit. The return of defective unit should be strictly through the original route of purchase. 

After repair, warranty continues from the original date of purchase. 

Products repaired by QNAP shall be warranted for three (3) months from the date printing on invoice, or the remainders of the initial warranty period, whichever is longer. This warranty is valid only for same defective parts return for repair, not for the whole machine or the other parts. 

Proof of purchase (receipt, invoice or packing slip) and product serial number are required to get warranty service.

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