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Reply on a mobile ticket
Posted by Aleksandrs Sorohovs on 15 February 2014 11:17 AM

Dear Sir/Madam,

Thank you for emailing QNAP.  Could you, please, describe more specific your issue?

Could you, please, provide more detailed information to help us clarify the issue?:

- Mobile model name                   (For example: Galaxy S3, One)  

- Mobile brand name:                   (For example: Samsung, HTC)

- OS version:                               (For example: Android 2.3.6, Android 4.0.4)

- Which mobile application and its version?(For example: Qfile version 1.4.1)

- Are you using SSL or Non-SSL connection?

- Which user account you are using? admin or non-admin?

- NAS Model: _________ (For example: TS-219PII)

- NAS Firmware version:________ (For example: 4.0.2)

Thanks in advance,

 

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