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Make sure your NAS and the PC are connected to the network correctly. If you are using Windows XP SP1, please do the following: * Go to "Control Panel" > "Network and Internet Connections" in the Category view or go to "Network Settings" > "Cont...
This can help to troubleshoot the NAS constantly auto-reboot problems. Basically, there is a process called "watchdog" which monitors for kernel crash. If the kernel crashed, it will auto-reboot the NAS. So the root cause of auto-reboot should be th...
The command is: HAL_APP --SE_SYS_SET_STATUS_LED ENC_SYS_ID=ROOT,STATUS_LED=XXX,ENABLE=YYY XXX = red or green YYY = 0 (turn off) or 1 (turn on) Example: if you want to turn off the red status led HAL_APP --SE_SYS_SET_STATUS_LED ENC_SYS_ID=RO...
CHECK IF THE FOLLOWING LOGS ARE SHOWN: * The message "disk drive x failed or is unplugged" is shown on "System Administration" > "System Logs" (requires admin access to the web administration page of the NAS). * The message "disk drive x failed ...
If you Time Machine gives you the error ""The backup disk does not have ownership enabled. You must have ownership enabled to use this disk for Time Machine backups", this is a Mac OS issue. It is caused by the Time Machine mount point not having ow...
In order to access your NAS from internet, you may use the following link to learn how to setup. _ACCESSING YOUR QNAP NAS WITH MYQNAPCLOUD SERVICE_ - http://www.qnap.com/en/index.php?lang=en&sn=9100 _HOW TO ACCESS AND SHARE FILES ON THE QNAP TURB...
It might have been a failed update. Follow the steps below to fix it: 1. Power off NAS and remove all HDDs 2. Boot the NAS with HDDs removed 3. After the second long beep, the NAS is displayed in QFinder 4. Click the Tools > Update Firmware menu...
No, the default account name can not be changed. However, if you want other users to be able to login to the web administrator page, you can add the user to the administrators group. Then the user can login to the NAS web administration page. Applie...
No,you need to format the HDD then select the ext4 format. Applied Models: Arm-based series, Intel x86-based series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No. You need to modify apache.conf manually using the Linux command line. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No, the USB / eSATA port on the NAS can only be connected to peripheral device. You can only connect to the NAS through the Ethernet network. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Yes, you can have two or more RAID volumes if the drive numbers support it. For example, you can have up to 4 RAID volume if you use 8-bay NAS. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No. Once you set up the iSCSI LUN size, you cannot reduce it. Applied Models: Arm-based series, x86-based series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No, It's not possible to reduce the capacity of the RAID volume on NAS. We only support increasing capacity. Applied Models: Applied Models: Arm-based series [1], Intel x86-based series [2] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm [...
Yes, please access the NAS web administration and login with admin account and password. You will find the setting in the following location: System Administration --> Network --> TCP/IP --> IP Address --> Ethernet 1 / 2 --> Edit --> DHCP Server -->...
It depends on the NAS models. Besides, the memory of some models are soldered to the main boards. Thus, can not replace or insert new memory to the NAS. Please check the specification of your NAS model to know if memory upgrading is supported or not...
No, please backup your data first and rebuild from scratch. http://wiki.qnap.com/wiki/Complete_Reinitialization [1] Applied Models: TS-109/209/409 [2] Links: ------ [1] http://wiki.qnap.com/wiki/Complete_Reinitialization [2] http://helpdesk.qnap...
No, for password, only English alphabets and numbers are supported. You can use Unicode characters for user name only. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please first update the firmware to 3.5.1 or later which TwonkyMedia Server have been updated to v6. For .avi/.divx files, TwonkyMedia server checks if a file with the same name and one of the following extensions (.srt/.sub/.txt/.smi/.ssa/.psb/.ass...
Since the config. & log files are stored on the HDD, any access or change to the NAS will wake up the NAS from standby mode. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
No, due to hardware limitation. Please use FLAC format. Applied Models: NMP-1000, NMP-1000P
Yes. To access NAS by computer name, make sure there is WINS server in your network and the service is enabled. If not, you can access the server via NAS IP. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.ht...
that seems your config file was corrupted, please wait nas finish booting and see web login page. find a small hole at the back of nas that is reset button. try press and hold it for 10 sec while nas is power on, you suppose to hear 2 beep. then you...
Dear all, We can use lsof command to check whether recycle bin is running. Such as: # lsof|grep libtrash smbd 3777 admin mem REG 9,13 29332 64474 /mnt/ext/usr/local/lib/libtrash.so.2.4 smbd 3784 admin mem REG 9,13 29332 64474 /mnt/ext/usr/local...
Initialization of a NAS with a second-hand HDD might failed due to incompatibility of the partitions created in it. To check the partitions created and to delete them manually you can log in to the NAS using Putty and typing the IP address of the NAS u...
Sehr geehrter Kunde, Can you tell me whether during those 20-30mins up the NAs can be accessible (data)? I will need all logs from the NAS and that require the installation of diagnostic tool. Please follow the instructions below: Download attachme...
Yes, the attributes will be preserved by using Remote Replication (rsync) on the NAS. And if you are using NFS with cp command, you will have to specify the parameter to keep the attributes. For example: # cp -af --preserve=mode,ownership,timestamps M_T...
The MySQL server on QNAP NAS support remote connection via TCP/ IP. To enable TCP/ IP networking of the MySQL server configuration can make it work (MySQL Server -> Enable TCP/IP Networking). phpMyAdmin is also needed to be installed and utilized to set ...
SWAPPING OFF MDX OR \"SWAP VOLUME\" AND SWAPPING ON INDIVIDUAL PARTITIONS TO MAXIMIZE TOTAL SWAP MEMORY FOR OPERATIONS SUCH AS FILE SYSTEM CHECK (E2FSCK) AND FILE SYSTEM RE-SIZING. 1. Connect NAS through SSH using Putty (admin user only) 2. swapof...
Option 1 - Get the data via SFTP protocol: Download WinScp tool, login as admin and copy the data to computer from /share/MD0_DATA or /share/HDA_DATA Option 2 - Mount external storage device, and copy the data from /share/MD0_DATA or /share/HDA_DATA...
You may mount LUN as a virtual disk on the NAS first to confirm iSCSI works. However, please note that the virtual disk function only supports the following file systems: EXT3, EXT4, FAT 32, NTFS, and HFS+. Applied Models: Arm-based series, x86-base...
# setcfg FTP Enable TRUE # /etc/init.d/services.sh restart Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
When you have run full backup once and selects to run incremental backup(Enable "Perform incremental replication" on Replication Options page), the system will back up only modified files since last backup. Applied Models: Arm-based series [1], Inte...
TS-210/TS-212 does not support Online RAID Level Migration. Therefore, please backup the data on the single disk to another location, install the second hard drive, and then recreate the new RAID 0/1 array (hard drive must be formatted). Applied Mod...
The current Quota settings are user-based. You can only restrict the maximum usage space based on username. If you really need to restrict the usable space of a folder, please create a virtual disk of the size required via iSCSI setting, mount the ...
Please log on web administration interface by admin 1. Go to [Share folders] under [Access right management] 2. Find the share folder you want user to upload, click the property and you can enable [write-only access on FTP connection] Applied ...
If your network has no DHCP Server, Turbo Station will use the default IP 169.254.100.100. You can access Turbo Station via this IP address. However, you PC's IP should be in the same subnet. For example, 169.254.100.101. Applied Models: All NAS ser...
please follow EXACTLY steps bellow . these steps can help you fix nas firmware do NOT skip or change any steps otherwise that might damage your data 1.please power off nas remove all disks then power on nas WITHOUT disks download Qfinder and install...
please connect nas disk on your PC and install ext2reader in windows. http://sourceforge.net/projects/ext2read/?source=dlp [1] Links: ------ [1] http://sourceforge.net/projects/ext2read/?source=dlp
Please follow the steps below to re-initialise your NAS. Warning: This will clear all data on the HDDs! Download Qfinder and install on your PC: http://download.qnap.com/Storage/Utility/QNAPQfinderWindows-4.0.1.0530.exe [1] Download the NAS fi...
In Xenserver, when entering the share name, please use the full path like :/share/MD0_DATA/xen instead of using :/xen Applied Models: Arm-based series [1], Intel x86-based series [2] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm [2] ...
The enhanced encryption technology uses AES-256 to encrypt disk volumes. The 8-16 character long, user-created passphrase and the generated key file via Web UI will create the encrypted disk volume based on the Linux LUKS mechanism. When the NAS reboot...
Up to 256. However, you still need to consider other factors to meet the required performance. Applied Models: Arm-based series, x86-based series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
If any reason, user will wish to cancel the previous used QID (MyQNAPCloud account) and we will suggest please follow these steps : 1. Please sign out QID which you wish to cancel or wouldn't use it for QID 2. Please use the same EMAIL ( QID...
1. Make sure there is no .std on /mnt/HDA_ROOT 2. mount /dev/mtdblock5 to /tmp/config Make sure the hardware type. 0055 is non-pro. 0099 is pro model.
The printer name is named after the name of NAS. To change the printer name, change the server name of the NAS and restart the server. The printer name will be changed but the end of the name will still be "pr" or "pr2" "pr3". For example, the name of ...
If your NAS is not responding properly, please do the following to check if the NAS is a faulty unit: * Turn on the NAS without hard disk drives. * You will hear the first beep upon pressing the power button, and another beep about 2 minutes late...
For the ramdisk full error, some process incorrectly saves files on the system partition and fills it up. To check which files are causing the disk to fill up, follow the steps below: * Wait for the ramdisk full error to start coming in system logs ...
Please refer to the following link: http://www.qnap.com/en/index.php?lang=en&sn=9100 Applied Models: Arm-based series [1], Intel x86-based series [2] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm [2] http://helpdesk.qnap.com/modellis...
To connect OpenVPN from iPhone/Adnroid mobile device, some modification of the connection process is needed. Please reference this forum post from NeoGeek83: http://forum.qnap.com/viewtopic.php?p=318258 [1] To quickly connect your mobile device t...
Please submit a ticket on support form if you haven't already done so. http://helpdesk.qnap.com/index.php?/Tickets/Submit [1] and we will help you to check the main unit's S/N then confirm the distributor. BTW, you could let us know what issue...
Example 1. Assume that there is a PC A with IP: 192.168.1.10 and subnet mask: 255.255.255.0. PC A wants to connect PC B with IP: 192.123.2.3. Multiply IP of PC A by the 4 digits of subnet mask A (convert 255 as 1). Then multiply the 4 digits of PC B...
If you need to connect to Turbo Station via FTP, please follow the steps below to configure language setting. 1. In "System Settings-Language Setting" page, select the language that most users use. 2. If your FTP client does not support Unicode, e.g. I...
It can be configurable with this method: 1. In SSH command line, edit the Samba config file: VI /ETC/CONFIG/SMB.CONF 2. Under the [global] section, add: HIDE UNREADABLE = YES 3. Save the file and exit 4. Restart Samba service: /ETC/INIT.D/SMB.S...
please follow EXACTLY steps bellow . these steps can help you fix nas firmware do NOT skip or change any steps otherwise that might damage your data 1.please power off nas remove all disks then power on nas WITHOUT disks download Qfinder and install y...
RID UN-MAP ISSUE OVERVIEW This is caused by the idmap_rid method transforming rid to uid within a predefined range. Every customer has a different sid deployment in their AD server, so it is possible to fall outside the QNAP predefined range. T...
If the user's LCD display has some issue, first restart the LCD monitor daemon: [~] # KILLALL -9 LCDMOND [~] # /SBIN/LCDMOND You can also use LCD_TOOL command to set the required status: [~] # lcd_tool --help Usage: lcd_tool [-h][-1 str1 ...
If the old and new Domain Controller are on the same AD Domain, the NAS can be migrated to use the new DC without losing the existing AD permissions. 1. Go to Privilege Settings > Domain Security 2. Select "Manual Configuration" 3. Change onl...
Power down the NAS. And then plug out all Host disks. Power on the NAS. When system is ready, connect and login the NAS by using ssh with admin account. Plug in all host disks one by one. Check the /etc/enclosure_0.conf to see if all host disks are all ...
Please see the following guides for data recovery option when data was deleted or unrecoverable from filesystem. http://qnapsupport.net/?page_id=588 http://cwl.cc/2012/06/recover-deleted-files-from-qnap-nas.html
Please do the following to completely replicate the users, groups, and permissions between two NAS. Key: Source NAS = NAS1 ; Destination NAS = NAS2 NOTE: ANY EXISTING USER, GROUP, AND SHARE FOLDER SETTINGS OF NAS2 WILL BE REPLACED 1. Access th...
If password is lost and user can't login to TwonkyMedia administration page, you can follow these steps to reset the password: 1. Login to the NAS over SSH console 2. Open the settings file for editing: # VI /ETC/CONFIG/TWONKYVISION-MEDIASERVE...
Follow the steps below to reset the password manually. This will also reset the NAS local users and groups. * Power off the NAS and unplug all HDDs from the unit * Power on the NAS, you will hear a short beep * After 2-3 minutes, a lo...
If you have some issue such as the following: - Re-launch process [smbd] appears in System Logs - No users are able to access the NAS via Windows Explorer - Trying to edit folder permissions in the administration page cause it to jump back to ...
These steps will allow you to robocopy files to the NAS while retaining the AD user permissions: * Make sure the source PC and the NAS are both joined into the AD Domain * Enable Windows ACL support on the NAS * Assign the domain administrator us...
We will introduce these methods for upgrade: 1.update under UI Please download firmware (ZIP) from download center of QNAP official site then unzip it and you will get a "TSxxxxx.img" file. And you could go to administratiron UI ( web i...
The maximum path length on Windows is 260. Thus, including the network path and share folder name, it will exceed this limit. Please check the following link for detail: http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx#maxpath [...
For some models of camera (including Panasonic BB-HCM715, BL-C13, BL-C1 & BL-C20) the Surveillance Station does not change the settings on the camera's user interface. However, when getting the video it will use the correct settings. Applied Models...
Please press the reset button on the back of NAS for 3 seconds. You will hear 1 long beep. It will reset the admin password to default "admin" and set the network as DHCP. Your data will be left intact. Please check the following for more detail:...
Please follow the instruction below: 1. Please make sure you have enabled the Telnet or SSH on your NAS. 2. Use Putty to SSH to the NAS. (it is running at port 22); Or you can also Telnet to your NAS. ex: type "cmd" in your start menu, type in "te...
When the system detects the process [xxxx] is unstable, it relaunches the process automatically. This is a normal behaviour and will not affect system operation. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/model...
Please check if the redundant power supply mode is enabled on "System Administration" > "Hardware". When this function is enabled, the NAS will start to record the error messages about the power supply units on "System Logs". Applied Models: TS-xx9U...
The root cause of the 'RAMDisk Full' problem can be that some of your QPKG has updates/configuration errors OR your NAS current firmware has a problem. First, I would suggest you to go into the QPKG Center, disable all of your QPKGs and after that ...
Login DN: cn=admin,ou=people,dc=my-domain,dc=com Password: admin You can see your account and password info here: /share/MD0_DATA/.qpkg/OpenLDAP/etc/openldap/slapd.conf Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.q...
This is a limitation of Internet Explorer. When you access the files on an FTP server via IE, IE retrieves the information of the files, e.g. owner of the file, the user group that the owner belongs to, and last modified etc. However, when the there is...
Volume expansion over 16TB can only be used for volumes created on a Storage Pool after upgrading to 4.x firmware. For legacy volumes created without Storage Pool and before 4.x firmware, it is not possible. If you need, backup the data and creat...
SSD Cache can only be used for volumes and block-based LUNs created on a Storage Pool after upgrading to 4.x firmware. For legacy volumes created without Storage Pool and before 4.x firmware, it can not be used. If you need, backup the data and c...
Please refer to the following link for procedures to setup. http://www.qnap.com/pro_features_ftp.asp [1] You can also refer to the following link for easier setup on the router through QNAP Mycloudnas service. http://www.qnap.com/pro_applica...
It can be avoided by disabling the NTLMv2 authentication option in the NAS Microsoft Networking > Advanced options. For reference, check here: http://answers.microsoft.com/en-us/windows/forum/windows_7-security/error-code-0x19-kdcerrpreauthrequired/...
No, the Virtual Disk will show in another volume with the name VirtualDisk1. Applied Models: Arm-based NAS series, Intel x86-based NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Yes. The internal disk can be replaced by the external disk. You can also install a new internal disk and execute "Restore" function to restore the data from the eSATA or USB disk to the new internal disk. Applied Models: 1-bay NAS series
Yes, simply move all the HDDs in the exact order to the replacement QNAP NAS when the NAS is powered off. Please check the following link for detail requirement and procedures: http://docs.qnap.com/nas/en/index.html?system_migration.htm Applie...
INDICATIONS FOR WARRANTY CLAIM Warranty service should be obtained by contacting the dealer/ retailer/ e-tailer/ system integrator or the distributor where the customer purchased the unit. The return of defective unit should be strictly through the...
No. It is not necessary to do the defragment for QNAP NAS product. QNAP NAS is using EXT3 with journaling file system which is common used in the server system. Unlike the file system of FAT and NTFS, journaling file system provide better file location...
Check the QNAP download page. If you see an available firmware you may need to download it and install it. Please verify first which version you have and then check the release note to see if you really need to update the firmware. Basically, if you ha...
You can suggest customers modify /etc/config/nss_ldap.conf to replace "?one" to "?sub". But we can't guarantee it works. For example, change following lines below nss_base_passwd cn=users,dc=macserver,dc=qnap,dc=com?one nss_base_shadow cn=users,dc=macse...
In a special case, it might happen that an expand capacity finish successfully, but didn't re-size the file system due to an interruption of the power supply or some application in the background running. The total capacity is not what you were expecti...
As title, Media Folder had been enabled, but missing after 3 seconds Please have SSH login [~] # /etc/init.d/StartMediaService.sh stop [~] # cd /share/MD0_DATA/.system/ [/share/MD0_DATA/.system] # mv MyDB MyDB.bak [/share/MD0_DATA/.sy...
Some of the mobile device have some issue on UDP broadcast, especially HTC. Qfile (or other QNAP's mobile app) is using the UDP broadcast on the search NAS function, so for some mobile device may have the issue on this function. You may also use the "A...
No, there is a limitation stated on Adobe official website: http://www.adobe.com/products/freehand/ [1] "ADOBE AND THE FUTURE OF FREEHAND No updates to FreeHand have been made for over four years, and Adobe has no plans to initiate development t...
You may not set up the DNS address correctly if you setup fixed IP for the NAS. Go to Network setting > TCP/IP Configuration, and set DNS IP address. You can get the correct DNS IP from your ISP. Or you can try google DNS which is 8.8.8.8 and 4.4.4.4. ...
No, it is not supported. Please access the data on another QNAP NAS with external drive encryption feature supported. Applied Models: Intel x86-based series, TS-x79 series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please check your network devices are properly setup, for example switch, router, network cables etc. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
1. TS-109/209 series: On TS-109/209 series, the file sytem on TS-109/209 is not standard ext3. We have created a liveCD for you to boot from the CD to access your data. Please install the hard disk to your PC by internal SATA or external USB/eSATA c...
WHAT TO DO IF THE NAS DRIVES BECOME FULL AND CAN'T ACCESS THE DATA: * Power off the NAS and remove all HDDs * Boot the NAS up without any drives inside * After the second long beep is heard, the NAS should be found by QNAP Finder *...
Adding new drives/capacity expansion is not supported for RAID volumes over 16GB. You must backup your data and build new volume from scratch. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
NAS-Ports: FTP: 21 nach Standardvorgabe; konfigurierbarPassive FTP-Port: 55536 bis 56559 nach Standardvorgabe; konfigurierbar SSH: 22 nach Standardvorgabe; konfigurierbar. SMTP: 25 nach Standardvorgabe; konfigurierbar. Webserver/HTTP: 80. H...
wir bedauern, dass Ihr QNAP NAS nicht störungsfrei läuft. Die bisherige Fehlerbeschreibung und -analyse Ihres QNAP NAS deutet auf eine Fehlkonfiguration im Betriebssystem Ihres QNAP NAS hin. Vermutlich hilft nur ein Hardware Reset, um das beschri...
This issue might occur under QTS 4.0.x with photo station 2.x When you launch photo station on QTS desktop or use the URL: http://NAS_IP/photo [1] or http://NAS_IP:8080/photo First, please try to 2 steps 1.Confirm whether some media files o...
Dear Sir/Madam, Thank you for emailing QNAP. Could you, please, describe more specific your issue? Could you, please, provide more detailed information to help us clarify the issue?: - Mobile model name (For example: Galaxy S3, One) - Mobi...
Dear Sir/Madam, First of all, thank you for choosing QNAP product. To use the Qfile, the File Station (Web File Manager) should be enabled, otherwise it will affect some features on the Qfile. You may also run the following test - if you NAS i...
First of all, thank you for choosing QNAP product. FYI, you may install the Qfile from the Google Play, it provides more functions than Qmobile. Please, follow the steps mentioned below to help us to clarify the issue. To use the QMobile applicat...
Dear Sir/Madam, Thank you for emailing QNAP Helpdesk and we would be glad to help you. We inform you that we have received an empty Helpdesk ticket from you. Below are mentioned the links to some QNAP websites which you might find helpful: * ...
1. On AIX, type "showmount -e IP_of_NAS" to ensure the directory is actually exported on NAS. 2. QNAP NAS will do port checking and requires NFS client to use a reserved port. For such purpose, type "nfso -o nfs_use_reserved_ports=1" on AIX. 3. If the...
The red button is used for reactivating power when an error occurs. When the power protection mechanism is enabled, or an alarm buzzer sounds, or the power supply is not functioning properly, press the red button to reset and check if the power supply ...
please try steps bellow to rollback 3.8.4 firmware, which had standard version surveillance station, that you can use all 4 cameras again. notice: your cameras must be in support list Surveillance Station (NOT pro) http://www.qnap.com/en/index.php?lan...
Possible reasons: 1. The hard disk drive is not supported. Please see the compatibility list: http://www.qnap.com/pro_compatibility.asp [1] [2]2. The hard disk drive may be damaged. Please try a different hard disk drive. 3. The drive bay ma...
Remove all the HDDs, make sure the power cable, power adaptor, and the power supply unit are connected correctly and the power supply is normal. If the problem persists, contact your local reseller or distributor for repair or replacement service. A...
Please check the following: 1. The one touch copy button only works for the front USB port. Make sure your external USB device is connected to the front USB port of the NAS. 2. Login to the NAS as an administrator. Go to "Backup" > "USB One Tou...
We only support RAID migration of 3-drive RAID-5 to RAID-6. 4 or more drives RAID-5 can not migrate to RAID-6. Please check the following for detail: http://docs.qnap.com/nas/en/index.html?raid_management.htm Applied Models: All NAS series [1]...
Folders: AppleDB, AppleDesktop, AppleDouble, Network Trash Folder, Temporary Items and TheVolumeSettingsFolder. Files: :2eDs Store" and "2EDS_~!3 Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please check our Compatibility List [1] for QNAP products. Applied Models: All NAS Series [2] Links: ------ [1] http://www.qnap.com/pro_compatibility.asp [2] http://helpdesk.qnap.com/modellist.htm
There are 2 network settings on the NAS, please ensure the correct gateway is setup on the NAS for networking to public network. Applied Models: Arm-based series, x86-based series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
On 3.5 or older firmware, the limitation is 2 GB. This limitation is removed on 3.6 or later firmware. Note: Not all NAS models provide 3.6 or later firmware. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/mode...
2 GB Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Max. Local Users and Local Groups The number depends on the models you are using. Please check the model's software specification on our website. Max Domain Users and Groups * There is no limit set by the NAS, however CPU and network perform...
This vary by models. Please check the software specification of the model you have. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
The AES-256 encryption/decrypption on QNAP NAS is software based. So that the decryption is performed constantly during read & write and cuase performance impact on encrypted drives. e.g. data based on the QNAP TS-459 NAS Samba Transfer without encr...
* FTP - 21 by default and configurable. * Passive FTP port - 55536 ~ 56559 by default and configurable * SSH - 22 by default and configurable. * SMTP - 25 by default and configurable. * Web Server/HTTP - 80; HTTPS - 8081 by default and confi...
For out-of-warranty RMA service, the customer shall pay the labour cost ($USD50), replacement parts cost, and will be responsible for transportation costs for all products returned to QNAP's designated repair centre and for return of products to the cu...
* Restart the NAS. * Check the current disk settings and status. In case of hard disk failure, repair it ASAP. * Check if other devices for network access have the same problem. If the internal network is not functioning properly, like certain PCs...
1. Make sure the IP address of the NAS is on the same subnet of your PC. 2. Clear the cookies & cache in IE browser, or remove Proxy settings and try again. 3. Restart NAS. 4. Reset network configuration and administrator password to default ...
If the chassis of your NAS is damaged, you may need to purchase a new chassis from an authorized distributor/reseller of QNAP and install the original hard disk drives to the new chassis. All the old disk data will be retained. Follow the steps below f...
Do NOT repair or replace the hardware comp onents yourself. Please contact your local reseller or distributor for repair or replacement services. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
There are two possible situations that the NAS will show the DNS error message. 1. DNS server address error * If the NAS is configured to use a static IP address, check that the DNS settings are correct in "System Administration" > "Network". If...
Please do the following: 1. Make sure you have connected a router to the network and the router has been turned on. 2. Make sure the router supports UPnP protocol. Login the management interface of the router and enable the UPnP option. Refer...
This article applies to iSCSI LUNs connected to from Windows iSCSI initiator and formatted as NTFS format. If there has been some corruption of the filesystem on the LUN, it could show as RAW format in the Windows Disk Management Tool. The data will...
In the case that the NAS quick-setup fails during the initialise stage, it could be cause by the NAS couldn't partition the HDDs properly. It can be fixed by these steps: 1. Power off, and unplug all HDDs from the NAS 2. Connect all the HDDs ...
Default user name: ADMIN Password: ADMIN If this doesn't work, please press the reset button on the back for 3 seconds to reset. Please check the following for detail: http://docs.qnap.com/nas/en/index.html?hardware.htm Applied Models: All NAS...
The following information is required to create a new user: * User name The user name must not exceed 32 characters. It is case-insensitive and can contain double-byte characters, such as Chinese, Japanese, and Korean except: " / [ ] : ; | = , + ...
No. Access authority set in Windows will not be copied to NAS. You should set the access right on NAS. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
When you download firmware it is downloaded as zip file. The Mac will unzip it for you, so you can update firmware in Qfinder using firmware_filename.img. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Here is the connection type codes: 0 - UNKNOWN 1 - SAMBA 2 - FTP 3 - HTTP 4 - NFS 5 - AFP 6 - TELNET 7 - SSH 8 - ISCSI The action codes: 0 - UNKNOWN 1 - DEL 2 - READ 3 - WRITE 4 - OPEN 5 - MKDIR 6 - NFSMOUNT_SUCC 7 - NFSMOUNT_FAIL 8 - RENAME 9...
1. On Mac Finder, choose Go -> Connect to Server 2. There has two ways to mount disk * AFP: type serverip or afp://serverip * SMB: type smb://serverip or servername eg. 169.254.100.100 or smb://169.254.100.100 3. click [Connect] Applied...
Please check the QNAP compatibility matrix http://www.qnap.com/pro_compatibility.asp [1] Applied Models: All NAS Series [2] Links: ------ [1] http://www.qnap.com/pro_compatibility.asp [2] http://helpdesk.qnap.com/modellist.htm
The port number used by NFS is not fixed. It can not be set by the user. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
HDMI output needs at least 32K rate. Some audio files only have 24K rate, so they can't be output with HDMI. Applied Models: NMP-1000, NMP-1000P
Try to disable Service Binding function first, then enable MySQL again. Applied Models: Arm-based series, x86-based series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
You need to login to the Multimedia station with admin account and enable "Set Folder Public" in "Control Panel". Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Please login as administrator or other users with administrator right in AD. Or do not login AD and use the administrator access right of the PC to configure printer first. Applied Models: All NAS series [1] Links: ------ [1] http://helpdesk.qna...
Step 1: If you have installed XDove you should either: * switch to use XDove, or * remove the XDove hidden folder under the qpkg folder and proceed to Step 2. Step 2: * Remove the XMail QPKG * Login to the NAS via SSH (e.g. using PuTTY) ...
The account list can be shown by pressing "Ctrl" with "-" to zoom out the web page. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Your FTP client does not support Unicode. Set "No" for Unicode Support from [FTP Service] under [Networking Settings]. Select a supported filename encoding from [Language Setting] under [System Settings] so that the folders and files on FTP can be prop...
This is a limitation of HTTPS over Web File Manager. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
AFP DB crashed. Please restart the AFP service. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
We only support Internet Explorer for IP Camera configuration. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
The Multimedia Station's access control is different from the network share's access control. In order to provide album-based access authority, after logging in to the Multimedia Station as admin/administrator, click Tool icon on the right side to ent...
Windows 7 only support WebDAV connection through SSL. Besides, you MUST install a certificate on your the NAS, that match your NAS DNS name, and issued by a trusted CA. You can also connect to the webdav folder using a third party software as "NetD...
The answers to the above two questions are the same; the access right priority. DENY > RW > RO > EMPTY (NO SETTING). Example 1: "UserA" is a member of "UserGroup". If you give "UserA" RW or RO access right to "Public" share folder and at the s...
If AD (or another) server does not provide DNS service to the internet, the NAS will give this error. It does not affect the connection of the NAS to the AD server. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/model...
Win 7 can have problem with Samba shares due to different oplocks setting. Enable oplocks in Windows as follows: * Using regedit, go to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesLanmanServerParameters * Change value of EnableOplocks from 0...
The folder/file names are stored on the NAS by using unicode but some FTP clients, included Internet Explorer/Windows Explorer, don't support unicode. To solve this issue, please: 1. In "System Settings-Language Setting" page, select the language t...
ionCube does not support ARM-based CPUs. However, you can request a custom loader from ionCube support, they may provide an ARM version to you. Applied Models: Arm-based Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
The hard drive(s) on QNAP NAS may seem to go to standby mode a bit later than the time you specified when data writing is in process. In fact, this is related to the data writing behaviour of the embedded Linux system. When you save data to the NAS, th...
The NAS may not shutdown properly last time. Please go to Disk Management--> Volume Management and press "CHECK NOW" button to check file system. After checking, the file system should be back to normal. Applied Models: All NAS Series [1] Links: -...
Please follow the procedure below to solve this problem. * Power off the NAS. * Remove all HDDs. * Power on. * System will make 1 short beep when you power on, and then after 2~4mins will make a 2nd long beep. * After the 2nd long beep, ple...
Please try the updated QPKG from the forum: Logitech Media Server 7.7.0 (http://forum.qnap.com/viewtopic.php?f=123&t=35740 [1]) Applied Models: All NAS Series [2] Links: ------ [1] http://forum.qnap.com/viewtopic.php?f=123&t=35740 [2] http:/...
This is because Web File Manager uses UTF-8 encoding for compression. WinRAR v3.92 and earlier versions cannot fully support UTF-8 encoded files. Please use latest WinRAR or WinZip as an alternative solution for decompression. Applied Models: All N...
After QTS 4.x , system will provide MyQNAPCloud wizard to assist the registration for myqnapcloud service. If your QID (myqnapcloud ID) cannot be activated, please check: 1. Whether any MyQNAPCloud activation letter in mailbox's SPAM list or tras...
Since encryption/decryption is done in software, the NAS processor speed can limit the transfer rate. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
Backup job will consume a lot of system resources both on desktop and NAS which leads to NAS slow performance. Suggestion: schedule the backup job to be run in non-peak hours. Applied Models: All NAS Series [1] Links: ------ [1] http://helpdesk....
1. Depends on the RAID type, the available space is different. * When configuring two disks as RAID-1, the disk size usable is equal to the size of one disk. * When configuring N disks as RAID-5, the disk size usable is equal to the size of (N-1) disks....
For Video: In Linux shell do: # cd / # find -name ffmpeg.location It should show the following files (you might only have one): ./mnt/ext/opt/twonkymedia/cgi-bin/ffmpeg.location Links: ------ [1] http://helpdesk.qnap.com/modellist.htm
If the option "Enable configuration reset switch" is not enabled in Hardware Settings of System Tools, administrator password will not be restored when you press the reset button. In such case, you have to contact QNAP Support. Applied Models: All N...
First of all, make sure you have enabled the "disk standby mode" function in System Tools/ Hardware Settings on the administration page. If the function does not work according to your settings, you may check if the following services are running. Ther...
The logs are encoded as Unicode (UTF-8) in the cvs file. To read the logs properly, please open the file with any text editor or program which supports Unicode encoding, like OpenOffice. Applied Models: All NAS series [1] Links: ------ [1] http:...
No, all your NAS settings / data are intact after firmware update. However, it is highly recommended to backup your settings / data before firmware update. In case of update fail and NAS cannot work properly, you can still access your data and r...
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